Shipping Policy – Banksia Nean

At Banksia Nean, we aim to get your order to you as quickly and smoothly as possible. Please read our shipping policy carefully before placing your order.

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Order Processing

• In-stock items are picked and packed within 2–3 business days of purchase.

• Orders with Express Shipping may be prioritised for faster dispatch (typically within 1–2 business days).

• Orders are dispatched Monday to Friday, excluding public holidays.

• You’ll receive a confirmation email with tracking details once your order is shipped.

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Shipping Options & Delivery Estimates

Note: Shipping timeframes begin after your order has been processed, not at the time of purchase.

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Shipping Fees

• Shipping costs are calculated at checkout based on your location and the weight of your order.

• Free shipping offers (if applicable) will be advertised clearly on our website.

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Lost or Stolen Parcels

Once your parcel has been handed over to the postal carrier, it is no longer the responsibility of Banksia Nean.

• We are not liable for parcels that are lost, delayed, stolen, or damaged in transit.

• If your tracking number shows the parcel has been delivered but you haven't received it, please contact the shipping carrier directly to lodge a claim.

• We recommend selecting Express Shipping and/or Signature on Delivery if you are concerned about parcel safety.

• We are happy to assist you with the tracking information, but we cannot issue refunds or replacements for issues caused by postal services.

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Additional Shipping Information

• Ensure your shipping address is accurate before confirming your order — we are not able to reroute packages once dispatched.

• If a package is returned to us due to incorrect address or failure to collect, a re-shipping fee will apply.