Terms of service

Banksia Nean – Terms of Service

Effective Date: 27/08/2025

Welcome to Banksia Nean. By accessing or using our website, purchasing our products, or interacting with us in any way, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Information

Banksia Nean is an independent footwear brand offering a curated selection of shoes. These Terms apply to all purchases made through our website and any associated platforms.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use our site and make purchases.

3. Product Information

We make every effort to display our products as accurately as possible, including descriptions, sizes, and colours. However, due to variations in monitors and devices, colours may appear slightly different in person.

We reserve the right to modify or discontinue products at any time without notice.

4. Orders & Payment

All orders are subject to acceptance and availability.

  • Prices are listed in [AUD/USD/etc.] and include applicable taxes unless stated otherwise.

  • We accept payment via; PayPal, Mastercard, Visa, AfterPay.

  • Once your order is placed, you will receive a confirmation email. This does not guarantee acceptance of your order.

  • We reserve the right to refuse or cancel an order at any time, including for suspected fraud or errors in pricing or product information.

5. Shipping

We ship orders within 3-4 business days from the order date.

  • Delivery times vary depending on your location.

  • Shipping fees are calculated at checkout.

  • We are not responsible for delays caused by postal services, customs, or force majeure events.

For full details, please refer to our [Shipping Policy].

6. Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be returned within 10 days of the original purchase date.

  • Items must be unworn, undamaged, and in original condition with, paper, bag and box

  • Refunds are only offered for stock items. Custom or made-to-order items are non-refundable (pre-order).

  • For exchanges, a pre-paid return satchel must be included. If not provided, a $15 reshipping fee will apply.

For full return instructions, please refer to our [Returns & Exchanges Policy].

7. Intellectual Property

All content on our website and associated platforms is the property of Banksia Nean or its licensors, and is protected by intellectual property laws.

This includes, but is not limited to:

  • Product designs and patterns

  • Logos and branding

  • Website content and copy

  • Photographs, graphics, and images

  • Original artwork featured on or associated with our products, packaging, or marketing materials

You may not use, reproduce, modify, distribute, or create derivative works from any of this content without our prior written consent.

Any unauthorised use of our intellectual property may result in legal action.

8. Privacy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, Banksia Nean is not liable for any indirect, incidental, consequential, or punitive damages arising from the use or misuse of our products or services.

This includes (but is not limited to):

  • Injuries, accidents, or falls associated with the wearing of high heels

  • Discomfort or medical conditions related to footwear use

  • Damage caused by improper use, wear, or care of the product

By purchasing and wearing our products, you acknowledge and accept the inherent risks involved in wearing high-heeled footwear.

All products are sold “as is” and “as available”, without warranties of any kind unless otherwise stated in writing.

Nothing in these Terms limits your rights under consumer law in your country of purchase.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the effective date. Continued use of our website after changes constitutes your acceptance of the new terms.

11. Governing Law

These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your Location].

12. Contact Us

For questions about these Terms, please contact us at:
Email: enquire@banksianean.com
Address: [insert business address]